Return/Refund Policy: As our products are perishable, all sales are final. Virginia’s Finest Chocolate is not responsible for damage or loss as a result of shipments being returned to the freight location or being undelivered as a result of incorrect address information. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier, but this, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary receiving arrangements, and recommend using a corporate address for faster service. Shipping/handling charges are not refundable. Thank you!